Ego private memory is a combination of state-of-the-art technology and native software. Please be always sure you are using the last app release, available on Google Play or Apple Store.

Refer to our website for End-User License Agreement for Ego Private App.
This limited warranty covers any defects in material or workmanship of a new Ego accompanied by this warranty statement. Only consumers purchasing this product from Ego store or an authorized retailer may obtain coverage under this warranty.

The warranty period for Ego is 2 years.

Important: the warranty is void in case any attempt to open the egg and/or the base has been made.

This warranty does not cover any problem that is caused by:

– commercial use, accident, abuse, neglect, shock, electrostatic discharge, fall, degaussing, heat or humidity beyond product specifications, improper installation, operation, maintenance or modification;
– any misuse contrary to the instructions in the user manual;
– aesthetic damages on the surface of the egg and/or the base;
– lost passwords;
– any modification to the procuct;
– malfunctions caused by other equipment.
This warranty is void if a product is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover). This warranty does not cover data loss – back-up the contents of your drive to a separate storage medium on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal, and installation are not recoverable under this warranty. This warranty applies only to hardware products; the software is subject to its own separate agreement.

We will not provide any warranty coverage unless your claim is requested directly at our call center or via mail. Please see the contact page for details. The product returned to us must be properly packaged in its original packaging.
If we authorize a return of the product to us we will replace your product without charge with a functionally equivalent replacement product. Ego will pay to ship the replacement product to the customer.

Ego will not be liable for any harm caused, unless you prove that we caused such harm intentionally. without limiting the generality of the foregoing, we will not be liable for the condition, existence, or loss of the data you send us or the data we recover (if any), any loss of revenue or loss of profits, or any indirect, special, incidental, or consequential damages however caused. This limitation shall apply to any and all damages, regardless of the legal theory on which they are asserted (including, without limitation, contract, breach of contract, and tort), and regardless of whether we have been advised of the possibility of loss or damages – unless you prove that we caused damages intentionally. The amount of our liability will not exceed the total price paid for the device.