You have the right to cancel the order and return it for any reason within 14 days of the date you or a person you indicated have physically taken possession of the product. In order to exercise your rights, you only need to tell us clearly about your intention to return a product or cancel the order by sending an e-mail to info@egoprivate.com or a registered letter at our head office in Torino, via Gioberti 18.

After you have communicated your intention to return the product, you have 14 days to return it, complete with a receipt, original packing and accessories provided. Once we retire the product or, if you decide to ship the product via courier, as soon as we receive the product or proof of shipping, within 14 days you will receive a refund based on the original payment method.

Important: You can not return neither the egg nor the base if one of the two components has been opened by the user.